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Retail operations & sales: staff, store and sales
A pop-up is only as good as its team and its daily operations. We provide store managers, sales staff, brand ambassadors and security, train the team, set up checkout and processes – and deliver numbers every day.
Metallica✶Bruno Mars✶ATEEZ✶SHEIN✶Tinder✶Instagram x Amazon✶Deutsche Bahn✶Worldcoin✶Wero✶Banks✶Metallica✶Bruno Mars✶ATEEZ✶SHEIN✶Tinder✶Instagram x Amazon✶Deutsche Bahn✶Worldcoin✶Wero✶Banks✶
44services in Retail Operations & Sales
5,000guests at the ATEEZ pop-up store
12,000visitors at the Metallica pop-up in 3 days
10,000visitors at the Bruno Mars pop-up store
Operations make the experience
Entry, advice, checkout, restocking, cleanliness: when these routines work, the mood stays good – even with big crowds. Fixed opening and closing routines and a daily report make every day better than the one before.
At the ATEEZ pop-up store with approx. 5,000 guests we provided security, event and store staff and managed operations. For the Banks pop-up store, staff, store management and technology were in our hands.
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What we cover in Retail Operations & Sales
- 01
Staff & recruiting
Staff planning, recruiting and shift planning: store managers, sales staff, brand ambassadors, hosts, service and logistics staff, technicians.
- 02
Security & cleaning
Security for entry and queue management – plus cleaning throughout the run.
- 03
Briefing & training
Staff briefing, training, sales training and brand training.
- 04
Store operations & POS
Daily store management, opening / closing, keys, cash management, POS setup, payment and sales processing.
- 05
Service & guests
Customer advice, appointments, fitting management, guest management, CRM lead capture, returns and complaints.
- 06
Sales & reporting
Sales promotion, upselling and cross-selling, incentives – with daily and sales reporting, footfall and conversion tracking.
ATEEZ K-Pop-Up StoreAlexanderplatz · approx. 5,000 guests↗
Metallica M72 Pop-Up StoreM72 tour · 3 days · approx. 12,000 visitors↗
Banks Pop-Up StoreFishing brand · 3 days · approx. 5,000 visitors↗
Bruno Mars „The Romantic“Tour pop-up × Hello Kitty · approx. 10,000 visitors↗
SHEIN #SHEINGoesWithFWGames, vouchers & coffee bar · 4,000–5,000 visitors↗
Cookies x Intercure – Mary JaneBooth at Mary Jane Berlin 2023↗All 44 services in Retail Operations & Sales
- Staff planning
- Recruiting
- Store managers
- Sales staff
- Brand ambassadors
- Hosts and hostesses
- Service staff
- Security
- Cleaning
- Logistics staff
- Technicians
- Staff briefing
- Training
- Sales training
- Brand training
- Shift planning
- Store operations
- Daily store management
- Opening / closing
- Key management
- Cash management
- POS setup
- Payment processing
- Sales processing
- Customer advice
- Appointment management
- Appointment booking
- Fitting management
- Queue management
- Guest management
- CRM lead capture
- Customer service
- Returns handling
- Complaints management
- Sales promotion
- Upselling concepts
- Cross-selling concepts
- Promotions and incentives
- Daily reporting
- Sales reporting
- Visitor numbers / footfall tracking
- Conversion tracking
- Performance reporting
- Stock reporting
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How we work
- 01
Briefing & location
You tell us your idea – we find the right space and clarify budget and timing.
- 02
Concept & design
Concept, look & feel and brand experience – tailored to your audience.
- 03
Production & set-up
Build, technology, logistics and staff – we coordinate all trades.
- 04
Opening & operations
We support your project on site and create content that keeps working online.
FAQ
Do you provide staff only or store management too?
Both. You can book single roles or full store operations with store manager, checkout and reporting.
How much security does a pop-up need?
It depends on space, visitor numbers and audience. Fan and release pop-ups need more staff at the entrance than a quiet showroom.
Do we get daily numbers?
On request – visitor numbers, sales and stock as a daily report.
Do you staff pop-ups outside Berlin?
Yes, we plan staff for projects across Germany.
Let's run your store.
Tell us your idea – we will get back to you with a non-binding quote.